Question 1

🕑 How long does it take to receive my order?

Accepted Answer

By ordering from our website, you'll receive your order faster than music: in just 72 hours, to a collection point or your home! However, this delay is the responsibility of the carrier (DPD, Colissimo, or Mondial Relay).

Question 2

📦 How do I track my order?

Accepted Answer

You can track your order by indicating your tracking number (received by email) and Chronopost as the carrier on our tracking page by clicking here: https://www.17track.net/fr

Question 3

🆘 I never received my order, what should I do?

Accepted Answer

You should have received an email with your delivery tracking, you can already check this. Also, please make sure you have tracked your order via our tracking page: https://www.17track.net/fr. And if despite this, you have any problems, contact us at the following email address: hello@binikit.com so that we can resolve this as quickly as possible.

Question 4

✨ Why isn't my discount code working?

Accepted Answer

If your discount code doesn't work, it may be because the offer has expired or it cannot be combined with other offers ✨ Please let us know what code it is so that we can get more information at this address hello@binikit.com 💛

Question 5

🚚 How much does delivery cost?

Accepted Answer

Delivery costs range from €4.90 (delivery to a collection point) to €5.90 (home delivery). Delivery is free for all orders of €50 or more. 📦

Question 6

🌍 Can I have my order delivered abroad?

Accepted Answer

Because we love our planet, we don't deliver everywhere in the world.

Question 7

😓 I entered the wrong delivery address, can I change it?

Accepted Answer

Write to us within the hour at hello@binikit.com , if there is still time we will do everything possible to change the delivery address.🤞

Question 8

☹️ I received damaged products, what should I do?

Accepted Answer

You can contact us directly via this email address: hello@binikit.com. We will do our best to respond quickly! Please feel free to add a photo of your damaged products; this will help us a lot. If the package you received your products in was also in poor condition, a photo of the package would also be very helpful. Thank you and sincerely sorry!

Question 9

↩️ Can I return the product if I don’t like it?

Accepted Answer

We are sorry that you are not happy with your product. If you received your order less than 14 days ago, you can request a refund (we do not exchange products, only refunds) from our customer service ( hello@binikit.com ) by indicating your order number and sending us the completed withdrawal form that you can find in our return area. We will then send you a return slip so that you can return the items to us. Once the return has been received, we will refund the entire order. However, the return costs (€4.50) will be your responsibility. We will therefore deduct them from the refund.

Question 10

👌 What payment methods are offered?

Accepted Answer

We accept credit card payments and transfers via PayPal, Apple Pay, and Google Pay.

Question 11

🔐 Is payment secure?

Accepted Answer

Rest assured, Bini pays close attention to online payment security issues. Your banking information is never stored.

Question 12

🤩 I have a promo code, where can I enter it?

Accepted Answer

Lucky you! Entering your promo code is easy: just click the "payment" button in your cart and add it to the dedicated field at the top right of the next step (Information step)! 🎉

Question 13

My payment is refused, what should I do?

Accepted Answer

Try changing your browser or device, this usually fixes the problem. Please note that we only accept credit card payments and transfers via PayPal, Apple Pay, or Google Pay. If the problem persists, please send us a screenshot of the error message to the following address so that we can understand the origin of the problem: hello@binikit.com

Question 14

🔥 Are the Binibox and Binimug microwaveable?

Accepted Answer

The Binibox loves to go in the microwave without its lid to heat up your delicious meals! Same for the Binimug, you have to remove the lid! There's no risk to worry about as long as you remove the lid!

Question 15

🫧 How to clean Bini products?

Accepted Answer

All products are dishwasher safe! If you don't have a dishwasher, a simple wash with hot soapy water will do the trick. For the lunchbox and the mug, for optimal cleaning, you can detach the seals from the lids and wash them.

Question 16

💦 Can the Binibox contain liquid?

Accepted Answer

Our meal box is perfectly airtight, it can contain any type of dish: soups, broths, dishes in sauce...🍲

Question 17

💧 Are Bini containers really airtight?

Accepted Answer

Absolutely! Bini containers are designed to be 100% airtight thanks to their seals and closure system. You can carry them in your bag without fear of leaks, whether you're carrying coffee, tea, or a cold drink.

Question 18

😋 When can I use Bini products?

Accepted Answer

You can use our eco-friendly cutlery and lunchboxes for all your gourmet breaks: lunch, snack, breakfast, dinner... 🤌​

Question 19

🚞 Where can I use Bini products?

Accepted Answer

ANYWHERE: You can use our meal box at work, on a picnic, on the train, camping, and even on your couch (after all, why not?🤫)

Question 20

⌛ How long can I keep a dish in a Binibox?

Accepted Answer

Maximum 4 days (even longer than in a classic Tupperware that you find in stores 🙃).

Question 21

🔥❄️ Does the Binimug keep drinks warm?

Accepted Answer

The Binimug is perfect for transporting all your drinks, whether hot or cold! Be careful, however, it's not a thermos: your hot drinks will stay at their temperature for about 30 minutes. It's designed primarily for the practical, leak-proof transport of your favorite beverages, wherever you go.

Question 22

☕️ Is Binimug suitable for standard coffee shop drinks?

Accepted Answer

Absolutely! We designed the Binimug with the help of coffee shop owners to be ideal for everything from matcha to flat white to iced tea. It's perfectly suited to all standard coffee shop sizes. Simply ask your barista to pour directly into your Binimug! Or make your favorite drink at home to take anywhere.

Question 23

☕ What drinks can I put in my Bini drinks container?

Accepted Answer

All of them! Bini beverage containers are designed to accommodate both hot drinks (coffee, tea, hot chocolate) and cold drinks (iced tea, smoothies, juices). Thanks to their special straw opening, you can even enjoy thicker drinks like smoothies or frappes.

Question 24

✅ Does the Bini knife cut well?

Accepted Answer

A bit like my nephew! He cuts all kinds of food: apples, cakes, meat, and even sausage. Here's the proof ! 😜

Question 25

🍵 Can I use the Bini spoon for yogurt or soup?

Accepted Answer

Yes! Its size is designed so you can enjoy all your favorite soups and yogurts.🍓

Question 26

💌 Via email

Accepted Answer

If you haven't found the answer to your question, please feel free to email us at hello@binikit.com We promise you a response within 48 hours (excluding weekends, as our dedicated team rests from time to time)! ⏰😊

Question 27

🙋‍♂️ How to create a Bini account?

Accepted Answer

To create your Bini account, simply go to the “My Account” tab and click on the “Create my account” button. And there you have it, welcome to the BINI Family! ❤️

Question 28

🧑‍💻 How do I log in to my Bini account?

Accepted Answer

It's child's play: go to the "My Account" tab, enter your username and password, and that's it! 🤩

Question 29

❗I have a problem with my account, what should I do?

Accepted Answer

If you have any problems with your Bini account, please contact our team by writing to hello@binikit.com , providing as much detail as possible about your problem, and we will help you as quickly as possible.💡

Question 30

🖌️ Can I personalize Bini cutlery and containers?

Accepted Answer

Of course, we offer laser engraving for Bini cutlery and containers: a natural, durable, and precise technique. Whether you want a logo, a first name, a phrase, or all of the above, all you have to do is choose!✍🏻

Question 31

🤔 How many cutlery and/or containers can I order?

Accepted Answer

Business orders start at 50 quantities, for both personalized and non-personalized products.📦

Question 32

🚚 What are the delivery times?

Accepted Answer

Once the order is validated, delivery times are 1 week for orders of Binikit and/or Binibox without personalization, and 2 weeks for orders of personalized products. 🕑

Question 33

🎨 Can I have access to a mix of colors within my order?

Accepted Answer

You obviously have the option of mixing colors, but this must be done in batches of 25 kits per color. 💙

Question 34

🔍 Is it possible to have visuals of the containers and/or engraved cutlery before starting the personalization?

Accepted Answer

We're sure you won't be missing out on the chance to visualize your future everyday allies! Whether it's cutlery or containers, our sales team will share visuals with you, in all the colors.👩‍💻

Question 35

✨ Will the color of my logo show through when branding?

Accepted Answer

Laser engraving does not allow the logo colors to appear, the marking is discreet and blends perfectly with the colors of our products. 😍

Question 36

✏️ On which area of the cutlery and containers is the engraving carried out, what is the marking surface?

Accepted Answer

For cutlery: the branding is done at the bottom or in the center of the case (depending on the size of the logo), on the front. For lunch boxes: the branding is done on the transparent lid. For mugs: the branding is done on the main ring of the mug. The standard imprint area for cutlery and lunch boxes is 40x40mm or 30x50mm. For mugs, it is 15x45mm max on the ring and Ø 35mm max on the lid.

Question 37

💫 Are the prices decreasing based on the quantity purchased?

Accepted Answer

Affirmative, the more the merrier! More seriously, we will be happy to send you personalized quotes based on the desired quantities. 😄

Question 38

🇨🇵 Are Binikits Made in France?

Accepted Answer

Of course, Bini eco-friendly cutlery is made in Angers, not on the other side of the world. 😁

Question 39

🍴What do you find in the Bini reusable cutlery kit?

Accepted Answer

The Bini reusable cutlery set contains everything you need for a great lunch, anywhere! It includes a fork that really bites, a knife that really cuts, a spoon to enhance soups and desserts, and some really eye-catching chopsticks. All in a portable case👌.

Question 40

🔨 What is Binikit made of?

Accepted Answer

The Binikit is made from a bio-sourced polymer composed of 40% wood fibers and 60% recycled restaurant oils.

Question 41

💫 How long does a Binikit keep?

Accepted Answer

The Binikit is a lifetime product! You can use it once and then switch to reusable forever. 🤗

Question 42

🔥 What color reusable cutlery sells the most?

Accepted Answer

We don't want to influence you... But since you're asking: The terracotta kit! ❤️

Question 43

📦 What is the weight and size of a Bini reusable cutlery set?

Accepted Answer

The Bini kit weighs 106 grams in total and measures 20.5 x 4.9 x 2.6 cm. Totally portable, right? ⚖️

Question 44

💶 How much does a Binikit cost?

Accepted Answer

Starting at €6.90 on our online store, the cafe latte-colored Binikit is €7.90

Question 45

📍Where can I find a Binikit?

Accepted Answer

You can purchase reusable cutlery kits from our e-shop or from a point of sale near you: Find a point of sale. 📍 We advise you to call them because they do not necessarily have all our products and all our colors!

Question 46

🇨🇵 Are Biniboxes made in France?

Accepted Answer

Like their little brothers, Biniboxes are made in Angers.💡

Question 47

🥵 Is the Binibox heat resistant?

Accepted Answer

And yes! Our reusable eco-friendly plate won't burn you: it can withstand heat without any problems. 😉

Question 48

🕐 How long does a Binibox keep?

Accepted Answer

If you don't lose it, a lifetime! 👀

Question 49

💸 How much does a Binibox cost?

Accepted Answer

Our reusable lunchbox for your meals costs €14.90 in our online store. There is also the lunchbox from the signature collection which costs €18.90

Question 50

📦 What is the weight and size of a Bini lunchbox?

Accepted Answer

The Binibox measures 19.2 x 8 cm and weighs 330 grams: the nomadic attitude in all its splendor. 😎

Question 51

📍 Where can I find a Binibox?

Accepted Answer

You can purchase your airtight lunchbox from our e-shop or at a point of sale near you: Find a point of sale. We advise you to call them because they do not necessarily have all our products and all our colors!

Question 52

✨ Which Binibox color sells best?

Accepted Answer

Ouch, ouch, ouch, what a curiosity! Come on, let's be nice: it's olive green! 💚

Question 53

At our partner retailers and restaurateurs

Accepted Answer

Our products are available in many Monoprix stores. As well as in many concept stores in France. Find all our points of sale here: https://binikit.com/pages/ou-nous-trouver-couverts-reutilisables-ecologiques

Question 54

🕐 How long does a Binimug keep?

Accepted Answer

The Binimug is designed to last for years! Its durable bio-sourced material and careful design allow it to accompany you every day for the long term.

Question 55

✨ Which color of Binimug sells best?

Accepted Answer

Our flagship color is Terracotta, which is a real hit! But our other colors (Blue, Olive Green, and Blush) are also very popular.

Question 56

🔥❄️ Does the Binimug keep drinks warm?

Accepted Answer

The Binimug is perfect for transporting all your drinks, whether hot or cold! Be careful, however, it's not a thermos: your hot drinks will stay at their temperature for about 30 minutes. It's designed primarily for the practical, leak-proof transport of your favorite beverages, wherever you go.

Question 57

💸 How much does a Binimug cost?

Accepted Answer

Our reusable mug costs €10.90.

Question 58

📦 What is the weight and capacity of a Binimug?

Accepted Answer

The Binimug weighs approximately 150g and has a capacity of 350ml, which is the standard size of drinks served in most coffee shops.

Question 59

📍 Where can I find a Binimug?

Accepted Answer

You can purchase your nomad mug from our e-shop or at a point of sale near you: Find a point of sale. We advise you to call them because they do not necessarily have all our products and all our colors!

Question 60

☕ Is Binimug suitable for standard coffee shop drinks?

Accepted Answer

Absolutely! We designed the Binimug with the help of coffee shop owners to be ideal for everything from matcha to flat white to iced tea. It's perfectly suited to all standard coffee shop sizes. Simply ask your barista to pour directly into your Binimug! Or make your favorite drink at home to take anywhere.

Question 61

🌿 What material is the Binimug made of?

Accepted Answer

Our Bini mug is made from a partially bio-sourced polymer made from recycled restaurant oils!

Question 62

🧼 How do I clean my Binimug?

Accepted Answer

The Binimug is dishwasher safe! For optimal cleaning, you can remove the seals for a thorough wash. If you don't have a dishwasher, a simple wash with warm, soapy water will do the trick.

Question 63

🇨🇵 Are Binimugs made in France?

Accepted Answer

Yes, just like our other products, Binimugs are proudly designed in Marseille and manufactured in Angers. We are committed to ensuring that all of our production remains in France, to support local industry and limit our emissions.

Question 64

🫶 How to subscribe to the newsletter?

Accepted Answer

Would you like to subscribe to our (super) newsletter? You're right! 😛 Here are 3 ways to do it: 1/ At the very bottom of the home page , there is a small box to fill in the “RECEIVE BINEWS” section. 2/ When you place an order on our site, under the box in which you enter your email address, you can check: I agree to receive emails from us (only). 3/ Finally, know that you are automatically registered when you play the wheel (when it is there!) on our web page!

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